Refunds are allowed within 14 days of purchase for eligible merchandise.
The item must be unworn and in the same condition that it was received, in its original packaging and undamaged box, with original tags attached.
You must provide a receipt or proof of purchase to be eligible for a refund.
If your refund is approved, funds will be returned to your original method of payment within 10 business days.
ONLINE PURCHASE
Refunds are allowed within 30 days of purchase for eligible merchandise.
The item must be unworn and in the same condition that it was received, in its original packaging and undamaged box, with original tags attached.
You must provide a receipt or proof of purchase to be eligible for a refund.
If your refund is approved, funds will be returned to your original method of payment within 10 business days.
EXCHANGES
ONLINE
Exchanges are allowed within 30 days of purchase.
The item must be unworn and in the same condition that it was received, in its original packaging and undamaged box, with original tags attached.
The item must be unworn and in the same condition that it was received, in its original packaging and undamaged box, with original tags attached.
STORE
Exchanges are allowed within 30 days of purchase.
If the item you wish to exchange is of higher value than the original purchase, you will need to pay the difference.
If the item you wish to exchange is of lower value than the original purchase, the difference will be refunded to your original method of payment.
Additional non-returnable items: Underwear for men and women
USE OF COUPONS AND DISCOUNTS
Coupons, discounts or any type of promotional benefits issued due to system errors, pricing errors or under the concept of guarantees are subject to the terms and conditions established by the company. Such coupons and discounts:
Validity: They shall be valid only within the period indicated at the time of issuance. The company reserves the right to adjust the validity in case of exceptional circumstances.
Limitations on Use: These promotional benefits may not be combined with other active promotions, discounts or coupons, unless expressly indicated by the company.
Review and Adjustment: The company reserves the right to verify and modify coupons or discounts issued in case of detecting any error or misuse, as provided in these terms.
Unique and Non-transferable Use: The coupons or discounts generated by error or guarantee are personal and not transferable to third parties.
Errors in systems and pricing: In the event discounts are provided due to errors in orders, these discounts will apply exclusively to the order originally requested by the customer and will not be transferable or applicable to future orders. The company reserves the right to adjust or limit the discount according to internal policies and the terms set forth in this section.